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Customer Service Officer

2 months ago


High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Careers Full time

Job Summary:

We are seeking an experienced professional to join our team as a Customer & Neighbourhood Officer. This role is pivotal in ensuring our customers receive the best possible support and service.

Your Role:

As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood.

Key Responsibilities:

  • Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
  • Community Engagement: Build strong relationships with customers, stakeholders, and partners to drive improvements in your neighbourhood.
  • Data-Driven Decision Making: Use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.

Requirements:

  • Proven experience in social housing or a related field.
  • Strong knowledge of social housing legislation and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.