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High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full timeCustomer & Neighbourhood Officer (Central)We are seeking a skilled Customer & Neighbourhood Officer to join our Central team. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key areas of focus include:Providing timely and effective support to...
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Customer Service Officer
2 months ago
Job Summary:
We are seeking an experienced professional to join our team as a Customer & Neighbourhood Officer. This role is pivotal in ensuring our customers receive the best possible support and service.
Your Role:
As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood.
Key Responsibilities:
- Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
- Community Engagement: Build strong relationships with customers, stakeholders, and partners to drive improvements in your neighbourhood.
- Data-Driven Decision Making: Use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.
Requirements:
- Proven experience in social housing or a related field.
- Strong knowledge of social housing legislation and regulations.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.