Maintenance Coordinator
7 days ago
About the Role
We are seeking a skilled Repairs and Maintenance Coordinator to join our team in Basingstoke. As a key point of contact, you will handle customer inquiries, landlord and agent communications, and be responsible for coordinating repairs and maintenance services. This role requires strong organisational skills, resilience, and excellent customer service skills.
The successful candidate will be responsible for:
- Managing customer calls and emails related to tenancy issues, including repairs, disputes, and access requests.
- Reporting issues to letting agents and landlords in a timely manner and monitoring progress.
- Ensuring targets are met to reduce penalties from clients.
- Completing accurate records on our system.
- Collaborating with internal departments to deliver excellent customer service.
- Contributing to team improvement initiatives and developing own skills and knowledge.
- Ensuring compliance with health and safety legislation, data protection, and company policies.
Requirements
- Previous customer service experience.
- Computer literacy.
- Excellent time management and organisational skills.
- Ability to work in a fast-paced environment.
What We Offer
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering leave.
- Staff perks with Mears Rewards.
- Family-friendly policies.
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