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IT Support Specialist

2 months ago


Horsham, West Sussex, United Kingdom Proactive Appointments Full time

Job Summary:

We are seeking an experienced IT Helpdesk Analyst to join our team on a contract basis. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first and second-line technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to Windows, Office 365, Teams, Active Directory, and MS Exchange
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of new technologies and systems
  • Provide excellent customer service and communication skills

Requirements:

  • Previous experience in a similar role, preferably in a contract or temporary position
  • Strong technical skills, including knowledge of Windows, Office 365, Teams, Active Directory, and MS Exchange
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:

Proactive Appointments Limited is an equal opportunities organisation and operates as an employment agency and employment business. We take our obligations to protect your personal data very seriously and process any information provided to us in accordance with our Privacy Notice, which can be found on our website.