Luxury Fragrance Account Executive

4 weeks ago

Leeds, Leeds, United Kingdom Creed Full time

About the House of Creed

The House of Creed is a distinguished luxury perfume brand committed to crafting unique artisan fragrances utilizing the finest ingredients sourced globally.

About the Role

We are in search of a Luxury Fragrance Account Executive to oversee our esteemed fragrance division. This role emphasizes driving sales, providing exceptional customer service, and leading a team of Luxury Brand Ambassadors. If you have a passion for high-end products and strong leadership skills, we invite you to consider this vital position.

Purpose of the Role

As an Account Executive for the House of Creed, you will play a crucial role in maintaining the brand's prestige and delivering an exceptional customer experience. Your main goal will be to share your knowledge and enthusiasm for our brand and products, boost sales, and uphold the highest standards of customer service.

Key Responsibilities

Responsibilities include but are not limited to:

  • Product Knowledge and Team Leadership: Cultivate a thorough understanding of Creed fragrances and ensure your team is equally well-informed. Provide motivation, guidance, and continuous training to Luxury Brand Ambassadors.
  • Sales Excellence: Achieve and surpass sales targets through proactive customer engagement and effective storytelling of product features and benefits.
  • Customer Service: Deliver outstanding customer service to create memorable experiences and foster brand loyalty.
  • Visual Presentation: Ensure that our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role encompasses all aspects of daily management of the Creed counter, achieving sales and service targets to uphold a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Account Executive will ensure a seamless and exceptional customer experience.

Day-to-Day Key Responsibilities

Your duties will include but are not limited to:

Creating a Luxurious Customer Experience: Elevate customer experiences beyond standard expectations, ensuring consistent delivery of exceptional service.

Sales and KPI Achievement: Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence: Maintain operational excellence, driving sales and profitability.

Clienteling Skills: Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review:

  • Develop and implement a robust sales plan, setting financial targets and KPIs.
  • Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management:

  • Manage stock levels.
  • Stay informed about retail industry trends and competitor activities.

Skills/Experience Required

We are looking for candidates with the following qualifications:

  • Previous retail sales management experience, preferably in a luxury environment.
  • High attention to detail and creative problem-solving skills.
  • Experience in client/customer interactions.
  • Proficiency in MS Office programs.

Key Personal Qualities

We seek individuals who:

  • Are highly organized team players with effective communication skills.
  • Are eager to learn and share knowledge.
  • Demonstrate a proactive and flexible approach.
  • Exhibit excellent time management, organizational, and prioritizing skills.

Why the House of Creed?

Luxury Redefined: We do not merely sell fragrances; we provide an unparalleled luxury experience that transcends expectations.

Innovation: Join a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether in a retail role or part of the head office team, there are abundant opportunities for professional development and career growth.

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