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Technical Solutions Manager

2 months ago

Lancashire, United Kingdom Peel Recruitment and Solutions Ltd Full time

**Job Summary**

The successful candidate will be responsible for managing and developing Abbey's IT customer accounts to ensure long-term success, retention, and growth. This role involves building and maintaining strong relationships with key clients, managing day-to-day contact with the customer, identifying new opportunities, developing long-term strategies, and ensuring the delivery of high-quality IT solutions that meet client needs.

**Key Responsibilities:**

  • Build and maintain strong, long-term relationships with Abbey's IT customers.
  • Act as the primary technical and commercial point of contact, addressing any issues, concerns, or requests.
  • Conduct regular meetings and communication to understand client needs, expectations, and service performance.
  • Ensure high levels of client satisfaction by addressing any issues and providing services promptly.
  • Develop key account plans tailored to each client.
  • Negotiate customer contracts and agreements.
  • Implement strategies to increase client retention, reduce churn, and deliver growth.
  • Liaise with internal teams (e.g., engineering, product, finance, contracts) to ensure the successful delivery of solutions and ongoing support.

**Requirements:**

  • Strong understanding of IT networks and solutions, particularly the Microsoft suite.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain strong relationships with clients.
  • Strategic thinking and problem-solving skills.
  • Ability to work independently and as part of a team.