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Rapid Response Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our Rapid Response team at FMG. As a key member of our team, you will be responsible for providing comprehensive, 24/7 telephone support service to those in need of urgent assistance.
Key Responsibilities- Provide exceptional customer service and support to clients over the phone
- Manage pressured situations in a sensitive and professional manner
- Develop and maintain strong relationships with clients and partners
- Work closely with the Operations Centre to ensure timely and effective incident management
- Collaborate with the Rapid Response team to achieve excellent customer outcomes
- Strong communication and decision-making skills
- Ability to develop rapport with customers and partners over the phone
- Focus on delivering an excellent customer experience
- Effective management of pressured situations in a sensitive and professional way
- Confident user of telephone and office-based IT systems
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents.
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are agile, experts, imaginative, and reliable.
