Client Support Specialist

4 weeks ago


Enfield Town, Greater London, United Kingdom Ignite Recruitment Services Full time £25,633

About Ignite Recruitment Services:
At Ignite Recruitment Services, we are dedicated to providing exceptional service to our clients. We are currently seeking a Client Support Specialist to join our team.

Position Overview:
As a Client Support Specialist, you will play a crucial role in our customer service operations. You will be the initial point of contact for clients, responsible for managing inquiries and ensuring accurate data management.

Key Responsibilities:
As part of your role, you will:

  • Respond to client inquiries via phone and email in a timely manner.
  • Gather and assess relevant information to effectively address service requests.
  • Maintain and update client and company databases.
  • Provide insights on the effectiveness of the customer service process.
  • Participate in training sessions to enhance your knowledge and skills.
  • Achieve performance targets related to quality and efficiency.

Qualifications:
We are looking for candidates who possess:

  • GCSE qualifications in Mathematics and English are preferred.
  • A background in customer service is advantageous, though experience in a call center is not mandatory.
  • Strong verbal communication skills and active listening abilities.
  • Familiarity with customer service practices and internal systems.

Benefits:
We offer a comprehensive benefits package, including:

  • 21 days of annual leave, increasing by one day for every two years of service, up to a maximum of 25 days, in addition to statutory holidays.
  • Pension scheme with auto-enrollment.
  • Employee Assistance Programme.
  • Life insurance coverage.
  • Employee Referral Scheme.
  • Staff discounts.

Work Environment:
You will be part of a dynamic and supportive team, receiving thorough training and opportunities for career advancement as our company continues to expand. We value individual talent, promote professional growth, and recognize achievements.

Working Hours:
This position requires a commitment of 35 hours per week, Monday to Friday, with a one-hour unpaid lunch break. Shifts will be scheduled on a rota basis, either from 8:00 AM to 4:30 PM or from 9:00 AM to 5:30 PM.

If you are enthusiastic, driven, and eager to learn, we encourage you to consider this opportunity with us.



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