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Customer Service Representative

2 months ago

Borehamwood, Hertfordshire, United Kingdom Nouvo Recruitment (London) Full time

Job Summary

Nouvo Recruitment (London) is seeking an experienced Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless order fulfillment.

Key Responsibilities

  • Liaise with customers to resolve queries and concerns in a professional and courteous manner.
  • Process and manage customer orders with accuracy and efficiency.
  • Collaborate with internal departments to ensure effective order management and customer satisfaction.
  • Communicate important customer feedback to internal stakeholders.
  • Update and maintain accurate customer records and order information.
  • Stay up-to-date with new products and services to provide informed customer support.
  • Maintain and build strong, long-lasting relationships with customers.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficient in CRM software and Microsoft Office.
  • Ability to work as part of a team and contribute to a positive, customer-focused culture.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.