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Claims Manager
2 months ago
We are seeking a dynamic, knowledgeable, and motivated individual with strong experience in FINPRO lines to help consolidate our position as a leading provider of commercial claims solutions and support our clients by delivering a first-class claims handling service.
Key Responsibilities:- Working closely with the Head of FINPRO Claims and FINPRO Claims Managers to proactively manage a cross-section of FINPRO claims and ensure that the necessary level of expertise required is deployed for investigation of coverage, liability, quantum, and strategy aspects of a file.
- Co-responsibility for management of a team of up to 13 claims professionals, and direct oversight of a smaller group from both a technical and people management perspective.
- Always following applicable claims reserving philosophy and claims standards while observing appropriate referral triggers.
- Oversee and ensure claims are triaged appropriately, and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines.
- Liaising closely with relevant internal and external stakeholders throughout the life cycle of the claim.
- Contributing to the business' thought leadership, developing new ideas, and research to support LSM's underwriting, and claims strategies, and our clients.
- Enhancing the exposure and profile of the Claims team through our Claims+ offering, attendance at market meetings, and working with our Claims Business Development team to explore business development opportunities at industry events, conferences, and other external engagements.
- Ensuring compliance with best practice, service, and communication through system reporting and internal file audits.
- Adherence to the authority requirements of the role as agreed. Additionally, financial authority will be reviewed no less than annually.
- To support the management of all third-party relationships where the third party has delegated claims handling authority.
- Promotion of the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviors as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the center of our business and behaving with integrity.
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why 'Put People First' is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
