Team Leader

24 hours ago

Redhill, Surrey, United Kingdom EMED Group Full time
Team Leader Job Description

We are seeking a highly skilled and experienced Team Leader to join our team at EMED Group. As a Team Leader, you will play a crucial role in overseeing the daily operations of our business, ensuring the prompt departure of Ambulance Care Assistants from base, and delivering an excellent customer service.

Key Responsibilities:
  • Business Performance and Service Delivery: Ensure the prompt departure of Ambulance Care Assistants from base and deliver excellent customer service.
  • Compliance: Assist the Compliance Team with daily, weekly, and monthly Health and Safety base checks to ensure compliance at all times.
  • Fleet: Liaise with the Fleet supervisor to ensure all vehicles are suitable for road use and undertake vehicle checks to ensure optimal performance and hygiene.
  • Data Management: Ensure personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.
  • KPIs: Support the Contract Manager with delivery of KPIs, providing innovative ideas for improvement.
  • People Management: Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
  • Training: Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
Requirements:
  • Ability to build strong, effective relationships with colleagues and stakeholders at all levels.
  • Management/supervisor experience.
  • Excellent communication skills, both written and verbal.
  • Meticulously organized with a proven track record of successfully reaching deadlines.
  • A full valid UK driving license, with less than 3 penalty points.
Our Values:

We are a collaborative team that works together to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. We are agile, listening, learning, and adapting to improve the business, each other, and ourselves. We are reliable, doing what we say we will do, taking responsibility, and behaving with integrity. We are empowered, confident, and committed to taking responsibility to deliver the highest quality service.

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