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Housing Options Coordinator

2 months ago

London, Greater London, United Kingdom Morgan Hunt Ltd Full time
About the Role

We are seeking a highly motivated and dedicated individual to join our team as a Housing Options Officer. As a key member of our housing department, you will play a vital role in providing direct support to vulnerable young people, assisting them in moving towards independent living.

Key Responsibilities
  • Housing Needs:
    • Conduct thorough assessments and interviews with potential residents to ensure a smooth induction process.
    • Develop outcome-focused support plans and conduct needs and risk assessments to address the diverse needs of our residents.
    • Provide expert advice and guidance on housing options, benefits, budgeting, and life skills to empower our residents.
    • Collaborate with external agencies to address the wider needs of our residents, including Floating Support, Housing Services, and more.
    • Ensure incidents and complaints are reported and managed in accordance with organizational policies.
    • Actively source and manage move-on opportunities for residents, coordinating with housing providers as necessary.
  • Support Needs:
    • Provide a welcoming environment for new residents, supporting them with life skills, social behavior management, and access to other services.
    • Manage financial aspects, including budgeting and benefit claims, and collaborate with the Income team to address any rent arrears.
    • Address any anti-social behavior issues and take appropriate action in accordance with policies.
  • Health and Safety:
    • Support residents in understanding and adhering to health and safety policies, including security and safeguarding procedures.
    • Ensure all incidents related to safety and security are appropriately managed and reported.
  • General:
    • Serve as a shift lead when required, managing daily tasks and resident movements, and handling emergencies such as fire alarms.
    • Build and maintain positive relationships with external agencies to benefit the support needs of our residents.
  • Income Maximisation:
    • Work proactively with residents to minimize rent arrears and manage rental income, ensuring that all targets are met in line with organizational policies.
  • Regulatory Standards and Compliance:
    • Ensure all residents can influence service delivery and comply with regulatory standards.
  • Data Protection:
    • Maintain the confidentiality and integrity of residents' personal data, ensuring compliance with GDPR regulations.
  • Other:
    • Provide cover at other locations as needed for holiday or sickness within the housing department.
    • Stay up to date with current housing legislation and welfare benefits.
    • Attend training and development activities, including occasional overnight stays.
Requirements

The ideal candidate will demonstrate reliability, strong organizational skills, and the ability to work both independently and as part of a team. Commitment to working flexibly when needed and a passion for supporting vulnerable young people is essential.