Technical Support Engineer

3 weeks ago


Saffron Walden, Essex, United Kingdom Tec Partners Full time

Position Overview:
Join Tec Partners as a Technical Support Engineer, where you will be instrumental in delivering exceptional assistance across our diverse range of chemistry solutions.

Reporting Structure:
This role reports to the Technical Service Manager and focuses on three key areas: Technical Assistance, Custom Quotation, and Research & Development Application Testing.


Technical Assistance:
Provide expert technical assistance through various channels, including phone, email, and online platforms, to end-users, distributors, and internal teams.
Address post-sale inquiries related to installation, configuration, and troubleshooting.
Offer technical insights to the Marketing team for content development.
Monitor and follow up on quotations, ensuring metrics are tracked effectively.


Research & Development and Application Testing:
Engage in prototype evaluations, debugging processes, and performance assessments.


Qualifications:
A background in a scientific discipline, such as a degree in chemistry or physical sciences, or equivalent laboratory experience is preferred.
Prior experience in a technical support capacity is beneficial.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.


Why Join Us:
If you are dedicated to providing outstanding technical support, excel in a team-oriented environment, and are enthusiastic about contributing to innovative projects, we encourage you to consider this rewarding opportunity.

Benefits:
Competitive salary
Comprehensive benefits package
Opportunities for professional growth and development.



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