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Reception Team Leader

2 months ago

Beeston, Nottinghamshire, United Kingdom Village Hotels - Nottingham Full time
Be the Face of Our Village

We're looking for a charismatic Reception Team Leader to join our team at Village Hotel Club in Nottingham. As the first point of contact for our guests, you'll be the face of our village, setting the tone for an unforgettable experience.

About the Role

As a Reception Team Leader, you'll be responsible for leading our front desk team to deliver exceptional guest service. You'll be the go-to person for resolving issues, providing information, and making our guests feel welcome and valued.

Key Responsibilities
  • Lead the front desk team to achieve exceptional guest service standards
  • Resolve guest complaints and issues in a professional and courteous manner
  • Provide information and assistance to guests on hotel facilities, services, and local attractions
  • Manage the front desk operations, including check-in, check-out, and room assignments
  • Collaborate with other departments to ensure seamless guest experiences
What We Offer

As a Reception Team Leader at Village Hotel Club, you'll enjoy a range of benefits, including:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of well-being and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive, and inclusive work environment with loads of development opportunities
What We're Looking For

We're looking for someone with a warm and welcoming personality, excellent communication skills, and a passion for delivering exceptional guest experiences. If you're a proactive problem solver with a can-do attitude, we'd love to hear from you.

Apply now to join our team and be part of something special at Village Hotel Club in Nottingham.