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Client Relationship Manager

2 months ago

St Georges North Somerset, United Kingdom Enigma Clinical Solutions Full time

JOB TITLE:

ACCOUNT MANAGER

LOCATION:
Weston Super Mare (with potential for full remote working, attending the office once or twice a month)

SALARY:
£35,000 – £45,000 DOE (depending on experience with recruitment agency supplying to NHS framework)

ABOUT US:
ENIGMA Clinical Solutions Ltd.

is a prominent healthcare staffing agency, specializing in both temporary and permanent placements for care facilities, nursing homes, residential establishments, and mental health organizations throughout the South West.

We are currently experiencing significant growth due to new opportunities arising from accessible frameworks and are in search of a skilled and proactive Account Manager to join our organization.


JOB DESCRIPTION:
The Account Manager will be responsible for the effective execution and oversight of the recently awarded NHS Framework Agreement RM6281.

This position entails engaging with NHS trusts, leading a team dedicated to scheduling healthcare personnel, addressing complaints, and fostering robust relationships with Trusts to ensure adherence to framework stipulations.

The ideal candidate will collaborate closely with Business Development Managers to facilitate substantial business growth.

KEY RESPONSIBILITIES:

Framework Compliance and Management:

  • Ensure all operations align with the Framework Agreement RM6281, including compliance with specified deliverables and standards.
  • Supervise the creation and timely submission of necessary Transparency Reports and compliance documentation.
  • Stay informed about NHS procurement policies, including updates to transparency principles.

Liaison with NHS Trusts:

  • Serve as the primary liaison between ENIGMA Clinical Solutions Ltd. and NHS trusts under the framework.
  • Build and maintain strong relationships with key stakeholders in NHS trusts to ensure smooth operations and timely issue resolution.

Team Leadership:

  • Direct and manage the team responsible for scheduling healthcare staff, ensuring effective and accurate placements to meet NHS trust requirements.
  • Address complaints from both staff and NHS trusts, ensuring prompt resolution and high service satisfaction.

Process Improvement:

  • Collaborate with Salesforce developers to automate and enhance booking processes, complaint management, and other operational workflows.
  • Implement best practices and continuous improvement initiatives to optimize service delivery efficiency.

Reporting and Documentation:

  • Generate regular reports on framework performance, highlighting key metrics and areas for enhancement.
  • Ensure all documentation related to the framework agreement, including insurance certificates and accreditation evidence, is current and submitted as necessary.

Social Value Priorities:

  • Advocate for and integrate social, environmental, and economic benefits as outlined in the framework's social value priorities.
  • Ensure that the company's operations under the framework positively contribute to social value initiatives.

QUALIFICATIONS:

  • Extensive experience in a similar role, preferably within the healthcare or staffing sector. Candidates with backgrounds in Recruitment or Senior Recruitment, or Branch Manager roles in the healthcare industry are encouraged to apply.
  • Strong understanding of NHS procurement policies and frameworks.
  • Proven experience in team leadership and stakeholder engagement.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Salesforce and other relevant software tools.
  • Strong organizational and project management capabilities.
  • Detail-oriented with a focus on compliance and quality assurance.
  • Problem-solving skills with the ability to manage complex and sensitive issues.
  • Proactive and capable of working independently with minimal supervision.
  • Commitment to maintaining confidentiality and ethical standards.

BENEFITS:

  • Competitive salary from £35,000 – £45,000 DOE (depending on experience with recruitment agency supplying to NHS framework)
* 25 days annual leave plus 8 bank holidays

  • Mileage and expenses reimbursed
  • Onsite parking available
  • Attractive commission structure
  • Excellent development opportunities

WORKING HOURS:
Monday to Friday, 9:00 AM to 5:00 PM, with potential for hybrid working after 6 months. Full remote working can be considered with the expectation to attend the office once or twice a month.

APPLICATION PROCESS:
Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant work experience and qualifications.

ENIGMA Clinical Solutions Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Take this opportunity to leverage your account management expertise and contribute to our ongoing growth and success.