Account Handler

3 weeks ago


London, Greater London, United Kingdom Gallagher Full time
Job Title: Account Handler

We are seeking an experienced Account Handler to join our team at Gallagher. As an Account Handler, you will be responsible for servicing Public Sector accounts within the renewal lifecycle process.

Key Responsibilities:
  • Manage insurer queries in relation to customer policies
  • Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
  • Secure delivery of policy documentation from insurers and check prior to approval and release
  • Assist with customer queries relating to existing policies and liaise with insurers regarding potential changes and terms for policies
  • Manage accounts and process payments by deliverable dates
  • Deal with account queries and credit control matters, ensuring they are resolved efficiently and any concerns raised
  • Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required
  • Perform miscellaneous office duties in support of account servicing
  • Comply with AJG Professional Standards Manual in accordance with statutory requirements for the role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
Requirements:
  • Risk aware in handling customer information
  • Knowledge of general insurance (London Market / Lloyd's and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
  • Able to recognise potential risk and seek advice when required
  • Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills
  • Evidence of effectively prioritising risks to manage concurrent workflow
  • Fully proficient in MS Office
Benefits:
  • Competitive salary
  • Great teams and exciting career opportunities
  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Health cash plan or Private medical insurance
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase

Gallagher is committed to inclusion and diversity, and we welcome applications from all qualified candidates. We are an equal opportunities employer and we do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other protected characteristic.


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