Property Manager
1 month ago
We are seeking a highly skilled and experienced Property Manager to join our dynamic team at Leaders Romans Group. As a Property Manager, you will play a crucial role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Provide exceptional levels of telephone and written communication to tenants and landlords throughout the tenancy.
- Accept and understand tenants' maintenance requirements, providing a triage service to resolve issues.
- Communicate with landlords and arrange works with dedicated contractors when necessary.
- Update all parties on a regular basis via phone, email, or text, and log notes.
- Make regular 'well-being' calls to landlords to ensure their needs are met.
- Work with the property management team to ensure all works are completed and invoiced within 21 days, and update customers on progress.
- Ensure all mandatory compliance and legislation is in place on all properties, and follow company processes if not.
- Collaborate with Property Visit Clerks to ensure all properties are inspected as required, and landlords and tenants are communicated to in line with company policy.
- Place calls to managed landlords and tenants two weeks prior to vacation to ensure they understand the check-out process and timeframes.
- Deal with non-managed deposits who are part of the No Deposit Scheme.
- Ensure the check-out process is followed, and communication is sent out within company process via the Depositary site.
- Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
- Maintain high levels of communication with internal and external customers.
- Excellent communication, written, and verbal skills.
- Professional telephone manner.
- Organisational skills, time management, and attention to detail.
- Full UK driving license required.
- Proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
- Competitive base salary and additional incentives.
- Quarterly and yearly awards, including trips abroad.
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by one day per year based on service.
- Excellent parental leave and newly introduced fertility policy.
- Staff discounts.
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Wokingham, Wokingham, United Kingdom Leaders Romans Group Full time{"title": "Senior Property Manager", "content": "Leaders Romans Group, a leading national property company, is seeking a Senior Property Manager to join our dynamic team based in Wokingham. As a Senior Property Manager, you will be responsible for managing the tenancies of a group of properties from commencement to return to the owner. You will also be...
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