Account Manager

2 days ago

surrey, United Kingdom MFK Recruitment Full time
{"title": "Account Manager", "description": "Job Opportunity

We are seeking an experienced Account Manager to join our commercial department at MFK Recruitment. As a key member of our team, you will be responsible for nurturing customer relationships within the education sector, delivering tangible and sustainable ICT impact for schools and trusts.

The ideal candidate will possess a solid understanding of the MSP operating environment within education, with a minimum of 3 years' experience in a similar role. They will also have a strong aptitude for building and maintaining positive customer relationships, excellent planning and organisational skills, and a customer-centric approach to delivery.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
  • Account Planning: Develop and implement account plans to achieve client satisfaction and business growth objectives.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
  • Contract Support: Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
  • Market Awareness: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
  • Performance Monitoring: Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
  • Budget Management: Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
  • Client Advocacy: Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
  • Project Support: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on 'right first time'.

Requirements:

  • Solid understanding of the MSP operating environment within education.
  • Minimum of 3 years' experience in a similar role.
  • Strong aptitude for building and maintaining positive customer relationships.
  • Excellent planning and organisational skills.
  • Customer-centric approach.

About MFK Recruitment:

MFK Recruitment is a leading recruitment agency specialising in the education sector. We have successfully recruited 39 individuals to this company in the past 5 years, 29 of whom are still with the company. Our client is well known for retaining their employees, due to the culture and career progression opportunities.

Hybrid working is in place, with visits to their office in Reigate required. It is also essential for the successful Account Manager to own a vehicle as there will be some travel to meet clients in the South of England.

The annual salary for this role is £40,000 - £45,000 with double OTE.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading recruitment agency in the education sector.

How to Apply:

If you are a motivated and experienced Account Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].

"}

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