Account Manager

2 months ago

Surrey, United Kingdom GradBay Full time

The Company


World-class research studies are what shape our lives. Our client believes in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. They are a multinational researchand clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Their customers love our products and we are proud to contribute to the future of the world.


Job Overview


Reporting to the Commercial Director, the Account Manager will manage existing customer accounts predominantly in the UK and Canada. The primary responsibility is to ensure general customer satisfaction, build strong relationships with key stakeholders, and identify cross-sales opportunities within managed accounts.


The Account Manager will work closely with the Customer Success Team and Sales Team to support implementation, technical support, and sales initiatives.


Key Responsibilities


  • Relationship Management: Build and maintain strong relationships with key stakeholders, especially senior stakeholders, within customer accounts.
  • Cross-Sales Opportunities: Identify and close cross-sales opportunities by understanding customer needs and demonstrating the value of the businesses products and services.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through regular communication and proactive problem-solving.
  • Contract Renewals and Invoicing: Manage contract renewals and support annual invoicing to ensure continuous service.
  • Tender Support: Assist in writing and submitting high-quality tenders and proposals.
  • Customer Community: Establish and nurture a customer community by organising customer community events to promote collaboration and engagement.
  • Reporting and Documentation: Maintain accurate records of customer interactions, sales activities, and sales pipeline using CRM software.
  • Collaboration: Work closely with the Customer Success Team and Sales Team to ensure a seamless customer experience.


Qualifications, Skills and Requirements


  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in account management 3+ years
  • Curiosity and ability to learn to build a strong understanding of the business products and their benefits to various stakeholders.
  • Excellent communication and interpersonal skills to build and maintain relationships.
  • Strong analytical and problem-solving skills to identify and leverage cross-sales opportunities.
  • Proficiency with CRM software for efficient lead tracking and management.
  • Ability to work independently and as part of a team.
  • Flexibility to travel as needed for customer meetings and events.


Click apply now and someone will be in touch with next steps

  • Management Accountant

    2 weeks ago

    Surrey, United Kingdom SRM RECRUITMENT LIMITED Full time

    This is a fantastic opportunity for a newly qualified finance professional to join a leading green energy business based in Surrey. You will be joining the business at an exciting time as they continue to grow, new opportunities are being created. Reporting to the Financial Controller, and providing finance support to the operational sites, you will be...

  • Account Manager

    1 month ago

    Surrey, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an Account Manager to join this world leading designer and manufacturer of Electronic Components, based in Surrey. This role will be strongly customer focussed, working in an established team to support incoming customer orders and enquiries. The role is office based in Surrey and is closely supported by the technical...

  • Account Manager

    3 weeks ago

    Surrey, United Kingdom WendyB Ltd Full time €40,000 - €45,000

    Account Manager Luxury Beauty Hybrid working, offices nr Richmond, Surrey Salary £40k - £45k depending on experience Are you an experienced account manager with a background in beauty, fragrance, skincare or cosmetics? Do you have experience of managing retailer relationships? If the answer is yes, this could be the role for you! Were looking for an...

  • Account Manager

    3 weeks ago

    Surrey, United Kingdom WendyB Ltd Full time €40,000 - €45,000

    Account Manager Luxury Beauty Hybrid working, offices nr Richmond, Surrey Salary £40k - £45k depending on experience Are you an experienced account manager with a background in beauty, fragrance, skincare or cosmetics? Do you have experience of managing retailer relationships? If the answer is yes, this could be the role for you! Were looking for an...

  • Account Manager

    1 month ago

    Surrey, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an Account Manager to join this world leading designer and manufacturer of Electronic Components, based in Surrey.This role will be strongly customer focussed, working in an established team to support incoming customer orders and enquiries. The role is office based in Surrey and is closely supported by the technical...

  • Account Manager

    2 weeks ago

    Surrey, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an Account Manager to join this world leading designer and manufacturer of Electronic Components, based in Surrey. This role will be strongly customer focussed, working in an established team to support incoming customer orders and enquiries. The role is office based in Surrey and is closely supported by the technical...

  • Account Manager

    9 hours ago

    Surrey, United Kingdom MFK Recruitment Full time

    About the RoleWe are seeking an experienced Account Manager to join our fast-paced commercial department at MFK Recruitment. As a key member of our team, you will be responsible for nurturing our customer relationships within the education sector.Key ResponsibilitiesClient Relationship Management: Build and maintain strong, long-lasting relationships with...

  • Manager-Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time €45,000

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Manager-Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time €45,000

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    6 days ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time €45,000

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time €45,000

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    1 week ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Account Manager

    3 days ago

    Surrey, United Kingdom Digital Waffle Full time

    My client is a creative marketing agency with an amazing culture seeking a highly motivated and experienced Digital Account Manager to join their dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring the successful implementation of digital marketing strategies, and driving the...

  • Interim Management Accountant

    7 days ago

    Surrey, United Kingdom Grafton Banks Limited Full time

    Grafton Banks Finance is working with an international group to recruit an interim Management Accountant. This role will provide cover for the next 6 months whilst a permanent candidate is recruited and onboarded. The Management Accountant will be responsible for producing the month end management accounting and reporting, variance analysis, balance sheet...

  • National Account Manager

    4 days ago

    Surrey, United Kingdom Vertical Advantage Full time

    The Business:Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.This role will be working with a leading consumer goods company producing high-quality products that have been a staple in the category and have grown a very loyal customer base. They are a passionate large team, with...

  • National Account Manager

    3 weeks ago

    Surrey, United Kingdom Vertical Advantage Full time

    The Business:This role will be working with a leading consumer goods company producing high-quality products that have been a staple in the category and have grown a very loyal customer base. They are a passionate large team, with market-leading brands in every market where they operate, delivering a full range of products all across Europe as well as New...