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Account Manager
2 months ago
We are seeking an experienced Account Manager to join our fast-paced commercial department at MFK Recruitment. As a key member of our team, you will be responsible for nurturing our customer relationships within the education sector.
Key Responsibilities- Client Relationship Management: Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
- Account Planning: Develop and implement account plans to achieve client satisfaction and business growth objectives. This includes understanding the unique needs of educational institutions and tailoring IT solutions accordingly.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
- Contract Support: Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
- Market Awareness: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
- Performance Monitoring: Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
- Budget Management: Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
- Client Advocacy: Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
- Project Support: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on 'right first time'.
- A solid understanding of the Managed Service Provider (MSP) operating environment within education.
- A minimum of 3 years' experience in a similar role.
- A strong aptitude for building and maintaining positive customer relationships.
- Excellent planning and organisational skills.
- A customer-centric approach.
MFK Recruitment is a leading recruitment agency specialising in the education sector. We have a proven track record of successfully recruiting top talent for our clients, and we are committed to delivering exceptional service and results.
