Customer Experience Representative

2 weeks ago


Sheffield, Sheffield, United Kingdom TransPennine Express Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Ambassador at Doncaster and Sheffield stations. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring a positive experience for our passengers, and providing assistance to customers with their queries and concerns.

Key Responsibilities
  • Provide proactive and helpful assistance to customers, ensuring they have a smooth and enjoyable journey.
  • Act as a point of contact for customers, responding to their queries and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure seamless customer service delivery.
  • Assist with customer complaints and issues, resolving them in a fair and timely manner.
  • Contribute to the development and implementation of customer service initiatives and projects.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Free TransPennine Express rail travel for you and your dependents.
  • Travel discounts with other train operating companies.
  • A cycle to work scheme and high street discounts.
Requirements
  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic knowledge of the rail industry and customer service principles.
How to Apply

If you're passionate about customer service and have a strong desire to make a difference, we'd love to hear from you. Please click the Apply button below to login/register and complete an application form.



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