Customer Experience Manager

4 weeks ago

Sheffield, Sheffield, United Kingdom BELFOR Property Restoration Full time
Job Title: Customer Experience Manager

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at BELFOR Property Restoration. As a Customer Experience Manager, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and that customer service standards are maintained.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Develop and maintain relationships with key customers to ensure that their needs are met and that they are satisfied with our service.
Requirements:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience in customer service or a related field.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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