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Client Support Specialist

3 months ago

Thatcham, West Berkshire, United Kingdom Sovereign Housing Association Full time

Position Overview

As a Customer Support Advisor at Sovereign Housing Association, you will play a crucial role in our Customer Management Centre by providing effective administrative solutions to customer inquiries. You will be accountable for addressing these queries promptly and efficiently, working collaboratively with team members across various departments.

This dynamic and engaging position requires you to strive for the best possible outcomes for our clients.

Key Qualifications:

  • Proficient administrative capabilities
  • Exceptional customer service skills with a focus on active listening
  • Competence in using multiple computer systems
  • Strong problem-solving abilities to transform challenges into solutions
  • A genuine passion for assisting others and demonstrating empathy
  • Effective communication skills to engage with colleagues across the organization

What We Offer:

As a valued member of the Customer Management Centre Team, you will be part of a supportive and motivated work environment.

We prioritize the development of our employees, providing opportunities to enhance your skills and contribute to meaningful initiatives that positively impact people's lives. This role presents a pathway for career advancement within a successful and diverse organization.

Benefits Include:

  • Annual flexible benefits pot for your choice of perks
  • Flexible working arrangements
  • 25 Days of Annual Leave + Bank Holidays (with an additional day accrued each year up to 30 days)
  • Option to buy or sell holiday as part of our flexible benefits program
  • Generous pension scheme with up to 12% matching
  • Life insurance coverage from day one
  • Participation in our Recognition program
  • A variety of wellbeing discounts, including gym memberships