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Security Operations Supervisor
3 months ago
Overview
Pan Pacific London epitomizes refined, inviting, and accessible luxury within London's prestigious Square Mile. The hotel’s sophisticated architecture harmonizes traditional and contemporary styles, offering a blend of wellness innovation and outstanding service across various dining and social venues. Experience a unique side of London, from bustling markets to Michelin-starred dining and iconic sights, all conveniently located near the hotel.
POSITION SUMMARY
We are seeking a dedicated and customer-oriented Estate Security Supervisor to lead our exceptional Security team at Pan Pacific London, responsible for the security operations at One Bishopsgate Plaza.
You will demonstrate confidence, empathy, and professionalism when interacting with all stakeholders. Your ability to remain composed under pressure and your commitment to providing the highest quality experience for all will be essential.
If you take pride in delivering exceptional service and place people at the center of your decisions, we encourage you to consider this opportunity.
KEY RESPONSIBILITIES
Your role as an Estate Security Supervisor will encompass the following duties:
- Oversee the daily security operations at One Bishopsgate Plaza.
- Supervise the security personnel and assist in training initiatives.
- Engage with all stakeholders regarding fire safety and security matters.
- Conduct regular patrols of the estate, including documented fire route inspections.
- Manage access control for various stakeholders.
- Oversee key control procedures.
- Be proficient in the operation of security systems, including CCTV and access control.
- Assist in the removal of individuals acting inappropriately from the premises.
- Support the logistics team in the loading bay and manage parcel receipts for private residences.
- Handle lost and found items, maintaining accurate records and responding to inquiries.
- Address any incidents related to fire safety, security, health and safety, and emergencies.
- Report hazards or safety concerns to management and stakeholders.
- Prepare incident and accident reports.
- Complete all required training as directed by management.
EMPLOYEE BENEFITS
As part of our commitment to fostering a supportive work environment, we offer a range of benefits, including:
- Access to Mental Health First Aiders.
- Additional day off to celebrate your birthday.
- Cycle to Work Scheme.
- Referral bonuses.
- Seasonal Ticket Loan.
- Enhanced maternity and paternity leave policies.
- Eye Care Voucher Scheme.
- Social and wellness activities for employees.
- Employee Assistance Programme with 24/7 virtual GP and financial advice.
- Two hotel-wide social events annually, along with additional gatherings.
- Flexible work arrangements.
- Uniform dry cleaning services.
- Recognition programs for outstanding performance.
- Discounts on food and beverage outlets.
- Discounts on internal spa treatments.
- Focus on diversity and inclusion through our Culture Club.
- Friends and family rates at our hotel and other properties within the Pan Pacific Hotel Group.
- Complimentary meals prepared by our chefs.
- Two fully paid study days each year, in addition to annual leave.
- Two fully paid volunteer days each year, in addition to annual leave.
- Opportunities for career progression and internal development.
ABOUT PAN PACIFIC LONDON
Managed by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven properties set to launch by 2025. We are dedicated to delivering sincere and graceful service to every guest who values luxurious hospitality. With a commitment to excellence, Pan Pacific is the preferred choice for unforgettable experiences.
We look forward to welcoming you to our exceptional establishment in the heart of the City, recognized as a Forbes Travel Guide Five-Star Property.
Eligibility Requirement
All applicants for the Estate Security Supervisor position must be eligible to live and work in the UK without restrictions. Documentation confirming eligibility will be required from all candidates.
