Service Desk Engineer

2 weeks ago

London Area, United Kingdom Harrington Starr Full time

Job Summary

Harrington Starr is seeking an experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' systems are running smoothly.

Key Responsibilities

  • Provide 1st and 2nd line technical support to clients via phone, email, and remote desktop
  • Support clients with Joiners, Movers, and Leavers (JML) tasks, including onboarding and offboarding processes
  • Configure and troubleshoot PC builds, desktop setups, and hardware configurations
  • Provide Linux system support, including user support, build, and decommissioning
  • Manage Active Directory and MDM (InTune) systems
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with internal teams to resolve technical issues and improve processes

Requirements

  • Minimum 2 years of experience in a Service Desk or technical support role
  • Strong knowledge of Linux systems and MDM (InTune) technologies
  • Experience with PC build, desktop setup, and hardware configuration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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