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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Retail Sales Associate at Sierra Nevada Brewing Co. This role is a fantastic opportunity to work in a dynamic and fast-paced environment, engaging with customers and providing exceptional service.
Key Responsibilities- Provide a warm and welcoming environment for customers, engaging them in conversation and ensuring a positive experience.
- Operate a computerized cash register and Point of Sale (POS) system, handling cash and making accurate change.
- Answer customer questions about the brewery, including the history of Sierra Nevada, the craft beer industry, and beer styles.
- Stock merchandise, ensuring that stock levels on the sales floor are maintained at all times.
- Participate in store team meetings and required training.
- Stock the beverage cooler and face product, participating in physical inventory as assigned.
- Maintain a thorough understanding of Sierra Nevada retail merchandise brands and availability.
- Maintain a thorough understanding of food items and beverage ingredients.
- Receive and check in merchandise.
- Perform light housekeeping of the Gift Shop and stock areas, cleaning shelves, counters, windows, and tables.
- Pour beer at the Tasting Room Bar and offer a basic guided beer tasting.
- Previous retail and/or customer service experience preferred.
- Cash handling experience preferred.
- Experience working a computerized cash register or POS system preferred.
- Beer pouring experience preferred.
- Ability to be welcoming, enthusiastic, and energetic in talking about the craft beer industry.
- Ability to prioritize work and quickly adapt to changing situations.
- Desire and ability to learn and understand the different styles of craft beverages and the beer making process.
- Proficiency in Microsoft Office desired.
