Call Monitoring Officer

3 weeks ago


Islington, Greater London, United Kingdom London Care Limited Full time

About London Care Limited

We're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for like-minded individuals to join us.

Job Summary

We're seeking an ECM Officer to join our team on a full-time basis. As a key member of our team, you'll be responsible for managing our Electronic Call Monitoring system, ensuring accurate reporting and data analysis to support our management information, payroll, and invoicing needs.

Key Responsibilities

  • Manage the ECM system, ensuring timely and accurate data entry and reporting.
  • Respond to alerts on the system, investigating and resolving any issues related to missed calls.
  • Liaise with carers to discuss attendance and any issues related to late visits.
  • Generate reports for management, providing insights and recommendations for process improvements.
  • Provide support to staff members as needed, ensuring seamless communication and collaboration.
  • Adhere to company policies and procedures, maintaining confidentiality and data security at all times.

Requirements

To succeed in this role, you'll need experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis, and excellent communication skills for liaising with staff.



  • Islington, Greater London, United Kingdom London Care Limited Full time

    {"title": "ECM Officer Role", "description": "Job SummaryWe are seeking an ECM Officer to join our team at London Care Limited. As a leading provider of healthcare services, we require a skilled individual to manage our Electronic Call Monitoring system.Key ResponsibilitiesManage the ECM system to ensure accurate reporting and data analysis.Liaise with...


  • Islington, Greater London, United Kingdom London Care Limited Full time

    {"title": "ECM Officer Role", "description": "Job SummaryWe are seeking an ECM Officer to join our team at London Care Limited. As a leading provider of healthcare services, we require a skilled individual to manage our Electronic Call Monitoring system.Key ResponsibilitiesManage the ECM system to ensure accurate reporting and data analysis.Liaise with...


  • Islington, Greater London, United Kingdom London Care Limited Full time

    About London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for an ECM Officer to join us on a full-time basis.Job SummaryWe're seeking an experienced ECM Officer to manage...


  • Islington, Greater London, United Kingdom London Care Limited Full time

    About London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for an ECM Officer to join us on a full-time basis.Job SummaryWe're seeking an experienced ECM Officer to manage...


  • Islington, Greater London, United Kingdom London Care Limited Full time

    About London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.Job SummaryWe're seeking an ECM Officer to join our team on a full-time basis....


  • Islington, Greater London, United Kingdom London Care Limited Full time

    About London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.Job SummaryWe're seeking an ECM Officer to join our team on a full-time basis....

  • Office Administrator

    1 month ago


    Islington, Greater London, United Kingdom Invision Group Full time

    Office ManagerWe are seeking an experienced Office Manager to join our team at Invision Group. As the first point of contact for visitors, contractors, and staff, you will be responsible for managing the reception area, handling calls, and greeting visitors.The successful candidate will also act as Office First Aider, Fire Marshal, and IT Gatekeeper,...

  • Office Administrator

    1 month ago


    Islington, Greater London, United Kingdom Invision Group Full time

    Office ManagerWe are seeking an experienced Office Manager to join our team at Invision Group. As the first point of contact for visitors, contractors, and staff, you will be responsible for managing the reception area, handling calls, and greeting visitors.The successful candidate will also act as Office First Aider, Fire Marshal, and IT Gatekeeper,...

  • Office Coordinator

    1 month ago


    Islington, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Islington, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...

  • Office Coordinator

    1 month ago


    Islington, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Islington, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJoin our team as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our Customer Service Division, you will be responsible for managing and responding to complex complaints, ensuring timely resolutions and providing exceptional...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Attendance Officer

    2 weeks ago


    Islington, Greater London, United Kingdom Qualiteach Ltd Full time

    Job Title: Attendance Officer - Secondary SchoolWe are seeking an experienced Attendance Officer to join our team at a large mixed academy school in Haringey, London. The successful candidate will be responsible for contributing to the improvement of attendance throughout the school and meeting/exceeding the school attendance annual targets.Key...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...


  • Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...