Call Monitoring Officer
3 weeks ago
About London Care Limited
We're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for like-minded individuals to join us.
Job Summary
We're seeking an ECM Officer to join our team on a full-time basis. As a key member of our team, you'll be responsible for managing our Electronic Call Monitoring system, ensuring accurate reporting and data analysis to support our management information, payroll, and invoicing needs.
Key Responsibilities
- Manage the ECM system, ensuring timely and accurate data entry and reporting.
- Respond to alerts on the system, investigating and resolving any issues related to missed calls.
- Liaise with carers to discuss attendance and any issues related to late visits.
- Generate reports for management, providing insights and recommendations for process improvements.
- Provide support to staff members as needed, ensuring seamless communication and collaboration.
- Adhere to company policies and procedures, maintaining confidentiality and data security at all times.
Requirements
To succeed in this role, you'll need experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis, and excellent communication skills for liaising with staff.
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Call Monitoring Officer
3 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full time{"title": "ECM Officer Role", "description": "Job SummaryWe are seeking an ECM Officer to join our team at London Care Limited. As a leading provider of healthcare services, we require a skilled individual to manage our Electronic Call Monitoring system.Key ResponsibilitiesManage the ECM system to ensure accurate reporting and data analysis.Liaise with...
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Call Monitoring Officer
4 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full time{"title": "ECM Officer Role", "description": "Job SummaryWe are seeking an ECM Officer to join our team at London Care Limited. As a leading provider of healthcare services, we require a skilled individual to manage our Electronic Call Monitoring system.Key ResponsibilitiesManage the ECM system to ensure accurate reporting and data analysis.Liaise with...
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Call Monitoring Officer
4 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full timeAbout London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for an ECM Officer to join us on a full-time basis.Job SummaryWe're seeking an experienced ECM Officer to manage...
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Call Monitoring Officer
4 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full timeAbout London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a real difference in people's lives, and we're looking for an ECM Officer to join us on a full-time basis.Job SummaryWe're seeking an experienced ECM Officer to manage...
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Call Monitoring Officer
3 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full timeAbout London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.Job SummaryWe're seeking an ECM Officer to join our team on a full-time basis....
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Call Monitoring Officer
3 weeks ago
Islington, Greater London, United Kingdom London Care Limited Full timeAbout London Care LimitedWe're a leading provider of healthcare services to the local community, dedicated to delivering high-quality care to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.Job SummaryWe're seeking an ECM Officer to join our team on a full-time basis....
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