Financial Assistance Coordinator

4 weeks ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Financial Assistance Coordinator

The role involves providing essential support to students throughout their financial aid application process during admissions and enrollment. This includes engaging with students, organizing virtual consultations, maintaining accurate records, and addressing inquiries related to their applications.

Additionally, the position supports the Debt Recovery Team in monitoring and pursuing students regarding tuition fees, ensuring a high standard of customer service throughout the academic year.

Key Responsibilities
  • Guarantee that all students receive comprehensive assistance for their financial aid applications prior to and following the commencement of their courses by delivering timely and precise responses to their inquiries.
  • Aid students in completing their financial aid applications through both online and paper formats.
  • Oversee all aspects of the financial aid component of the admissions process for both undergraduate and postgraduate recruitment.
  • Collaborate with relevant departments to address and resolve student inquiries.
  • Respond to student inquiries via email and the ticketing system.
  • The responsibilities outlined are not exhaustive and may be adjusted as needed to meet the evolving requirements of the organization.
  • The individual in this role may be expected to undertake additional duties as assigned by their Line Manager.
Qualifications
  • Proficient in computer applications, particularly Microsoft Office Excel.
  • Experience in financial aid is advantageous but not mandatory.
  • A proactive, enthusiastic, and self-driven individual with strong communication, listening, and organizational abilities.
  • Effective time management and planning skills.
  • Excellent verbal and written communication skills.
  • Ability to approach challenges with innovative thinking.
Additional Information

The Financial Assistance Coordinator is expected to demonstrate commitment to:

  • The values and regulations of the organization, including adherence to equal opportunity policies.
  • The organization’s social, economic, and environmental responsibilities, striving to minimize environmental impact while fulfilling their role and actively contributing to the organization’s Environmental Policy.
  • Health and safety responsibilities to ensure a secure working environment for staff, students, and visitors.

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Other duties and responsibilities may be assigned as necessary.

#LI-Onsite

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