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Retail Sales Associate

1 month ago

Bath, Bath and North East Somerset, United Kingdom FatFace Full time
Job Title: Store Crew Member Job Type: Permanent, Part-time Location: Bath About Us: For over 30 years, we've been passionate about bringing style and positivity to our customers' lives through the clothes we make and the values we have. We believe life is for living and more fun with those we love. Our purpose is to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. Equality and Inclusion: We promote and drive equality within our workforce to create an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces. Role Overview: As a Store Crew Member, you'll be the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You'll be genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. Key Responsibilities: * Greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us * Provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales * Efficient and attentive service at the tills, processing sales, orders, and refunds * Process deliveries and help get all of the replenishment and new stock onto the shop floor * General housekeeping and tidying of the shop floor and back of house * Keep up to date with company activity and promotions * Support floor moves, sale set-ups, and launches * Abide by all FatFace policies and procedures * Ensure GDPR procedures are adhered to at all times Competencies: * Deliver excellent customer service standards, focusing on customer needs and satisfaction * Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do * Align self to our social and environmental mission and champion any actions that you can directly impact at all times * Proactively provide a personal, genuine, and authentic approach * Act with integrity, demonstrating a passion for, interest in, and understanding of others * Value and respect the team at all levels, getting on well with everyone around you * Play an active and positive part in the team by embracing every opportunity to be a part of what's going on * Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction Benefits: * 25 days holiday plus bank holidays * Generous monthly discount allowance * Perkbox, our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.) * THRIVE, our learning management system - access from day one with 1000's of pieces of learning * Dental Insurance (employee-funded) * Pension scheme * EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support * Sick pay allowances * Sabbatical leave in line with service * Enhanced Family Friendly policies, i.e. Maternity Leave * Refer a friend scheme