Fire Safety Solutions Engineer

4 weeks ago


Romford, Greater London, United Kingdom Chubb Fire & Security UK Full time
Position Overview

At Chubb Fire & Security UK, we pride ourselves on being more than just a fire protection provider; we are a forward-thinking organization dedicated to delivering cutting-edge solutions and harnessing advanced technologies to ensure exceptional service for our growing clientele. Our legacy spans over 200 years, and we are committed to innovation and development.

COMPENSATION: Potential earnings exceeding £60,000 (including base salary, OTE, and overtime)

  • No On-Call Requirements
  • 25 days of annual leave, in addition to public holidays
  • Company Vehicle with private use option
  • Long-term, stable employment with a reputable fire and security firm
  • Employee Referral Incentive (£1000)
  • Pension Plan
  • Life Insurance (4 times Basic Salary)
  • Scholarship Opportunities for Employees
  • A Centralized Benefits Platform offering a variety of discounts
  • Childcare Support Vouchers
  • Health and Wellness Resources
  • Bravo Awards: Acknowledging exceptional contributions from all team members and promoting excellence

Key Responsibilities as a Fire Safety Solutions Engineer

In this role, you will collaborate closely with the Operations Manager and the broader branch network to execute work orders ranging from 4 to 8 hours, while also generating additional revenue for the organization.

  • Collaborate with the recommendations team and engineers to identify new opportunities.
  • Engage with commercial sellers and Key Account Managers (KAMs) for leads that are not suitable for installation.
  • Prepare quotes for all small-scale projects originating from the recommendations team, commercial sellers, KAMs, or other sources such as office inquiries.
  • Deliver outstanding customer service by understanding client needs and maintaining communication regarding estimated times of arrival, timelines, and more. Oversee each order from quotation through to project completion.
  • Follow up on recommendations and quotes, ensuring clients comprehend the rationale and benefits of our proposed upgrades.
  • Identify upselling opportunities, such as suggesting a panel upgrade when enhancing signaling systems.

WORKING HOURS:

  • 37.5 hours per week

Qualifications and Skills Required

  • Proven experience as a Fire Engineer with extensive knowledge of Fire Alarm Systems
  • Physical capability to lift and climb ladders; possession of an IPAF 3a & b cherry picker license is advantageous
  • Commitment to delivering exceptional customer service


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