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Administrative Support Specialist
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An exciting opportunity has emerged within the East Lancashire Hospitals NHS Trust for a Floating - Administrative Support Specialist. This is a full-time and permanent role, where your primary location will be within the community health settings. Once fully trained, you will provide essential coverage across various sites as required. The working hours are 7.5 hours per day, scheduled between 8am – 8pm.
We are looking for candidates who are enthusiastic, dedicated, and committed to enhancing patient services. Excellent communication skills and the ability to perform under pressure are essential to deliver comprehensive administrative support to all services operating within the health centre. The successful candidate will be expected to provide a high-quality service to the public, patients, and staff alike.
Key ResponsibilitiesA flexible approach to work is crucial, as you will be required to assist at different Trust locations during operational hours. Comprehensive training will be provided on all systems utilized at the health centre. Your responsibilities will include, but are not limited to:
- Operating a busy switchboard and addressing inquiries from patients, staff, and stakeholders.
- Managing the electronic booking system for the Treatment Room Service, which involves greeting patients and scheduling appointments.
- Handling multi-purpose room bookings, reporting maintenance requests, and managing all aspects of incoming and outgoing mail.
- Utilizing your previous reception experience and organizational skills to multi-task effectively, working both independently and as part of a team.
The standard hours at the health centre are 8.30am - 5pm (with a 1-hour lunch break) from Monday to Friday, with the possibility of occasional evening or Saturday shifts based on departmental needs.
Working with UsThe Community Administration team serves a significant portion of the East Lancashire area, supporting patients across multiple facilities. As a valued member of the East Lancashire Hospitals NHS Trust, you will benefit from a pension scheme and a generous holiday allowance starting at 27 days, plus bank holidays (pro-rated for part-time roles).
We also provide a structured in-house training program, dedicated supervision, and a comprehensive appraisal system to foster your professional development.
Detailed ResponsibilitiesYour role will encompass a variety of tasks, including:
- Providing a general inquiry and reception service for patients, visitors, and staff.
- Operating the switchboard, addressing queries, and directing calls to healthcare professionals.
- Efficiently managing patient appointments, ensuring confidentiality and sensitivity in all interactions.
- Maintaining accurate filing systems and patient records.
- Handling incoming and outgoing mail, including sorting and redirecting as necessary.
- Ordering and managing office supplies and maintaining inventory levels.
- Collaborating with other departments to ensure smooth operations and communication.
You will also be responsible for ensuring compliance with health and safety protocols, assisting with patient transport requests, and providing administrative support to healthcare professionals as needed.
Candidate Profile Qualifications Essential Criteria- GCSE Grade C/4 in English & Maths or equivalent.
- ECDL or equivalent qualification.
- NVQ Level 3 in Business Administration or Customer Service.
- Previous experience in a reception or administrative role.
- Experience in an office environment.
- Familiarity with telephone/switchboard operations.
- Experience with EMIS or CERNER systems.
- Strong multi-tasking abilities.
- Excellent communication skills.
- Proficiency in Microsoft Office applications.
- Effective complaint handling skills.
- Strong organizational capabilities.
- Customer care training.
- Ability to work collaboratively within a team.
- Exceptional interpersonal skills.
- Demonstrated confidentiality and sensitivity in public interactions.
- Capability to work under pressure and use initiative.
- Valid driving license.
