IT Support Specialist
6 days ago
Job Title: IT Support Specialist
Job Summary:
We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a pivotal role in providing exceptional customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing technical support and guidance to our clients.
Key Responsibilities:
- Provide technical support and guidance to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- Participate in on-call rotation to provide 24/7 support to clients
Requirements:
- Strong background in technical support, ideally to second line level
- Previous experience using Microsoft 365
- Previous experience using Windows Server
- Strong background with Microsoft stack
- Good knowledge of Networking, Firewalls, Routers
- Full UK Driving License
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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