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Head of Infrastructure and Networks

2 months ago

Bradford, Bradford, United Kingdom Morrisons Full time
About the Role

We are seeking a highly experienced and skilled Head of Infrastructure and Networks to join our dynamic team at Morrisons. As a senior leader, you will be responsible for overseeing the IT Operations teams, ensuring the efficient operation of our Data Centres, Networks, Platforms, and backend technologies.

Key Responsibilities
  • Leadership and Strategy - Plan, direct, and coordinate the operations of the Infrastructure and Networks team. Design and implement strategic plans to ensure infrastructure capacity meets existing and future requirements.
  • Incident and Service Management - Provide a single point of contact for incident resolution and service requests, ensuring continual monitoring of live systems and efficient ticket processing.
  • Collaboration and Support - Work with IT Service and other technical teams to deliver end-to-end support and resolution for all Infrastructure Operations-related incidents.
  • Security and Efficiency - Lead initiatives to ensure the security and effectiveness of networks, platforms, storage, virtual environments, and Infrastructure-as-a-Service platforms.
  • Process Improvement - Regularly review and improve IT processes and procedures to enhance efficiency and effectiveness.
  • Proactive Management - Develop and implement proactive tasks to prevent future issues, including software patching, performance tuning, and server housekeeping.
  • Financial Management - Perform cost-benefit and return on investment analysis for proposed projects and high-expenditure items.
  • Backup and Recovery - Oversee the backup and recovery processes for critical services globally, ensuring robust processes are in place.
  • Stakeholder Engagement - Work with stakeholders to define business and systems requirements for new technology implementations and lead IT operational planning.
  • Vendor Management - Build long-term partnerships with key vendors and manage the deployment, monitoring, and support of all core IS systems.
  • Research and Development - Stay current with the latest technologies and solutions, conducting system feasibility studies and testing.
  • Team Leadership - Manage and develop the IT operations team, including recruitment, supervision, scheduling, and performance evaluation.
Requirements
  • Leadership - Proven experience leading Service Operations/Infrastructure Operations teams.
  • Retail Experience - Experience in a large retail or fast-paced environment.
  • Communication - Excellent communication skills with the ability to articulate messages to various audiences and influence at all levels.
  • Collaboration - Ability to effectively collaborate with stakeholders to ensure IT services meet their needs.
  • Technical Expertise - Expert knowledge of IT operations, data centre operations, enterprise IT environments, cloud computing, and data/voice networks.
  • Commercial Acumen - Strong understanding of IT contracts, negotiation, and budget management.
  • Management Skills - Strong people management, mentoring, and coaching abilities with a collaborative management style.
  • Customer Focus - Demonstrate a clear focus on the customer.