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Sales and Reservations Specialist

3 months ago

London, Greater London, United Kingdom Incipio Group HQ Full time

Incipio Group HQ is dedicated to creating stunning environments with lively atmospheres for memorable experiences.

We are seeking a Sales and Reservations Specialist to oversee the booking processes for a premium dining establishment.

As a Sales and Reservations Specialist, you will ensure the seamless operation of the reservations and sales functions within the organization. Your responsibilities will include addressing reservation inquiries through various communication channels, liaising with the venue regarding bookings, cancellations, and special requests, and delivering outstanding service to all guests.

Key Responsibilities:

Inquiry Management

Respond promptly to reservation inquiries via phone and email.

Handle all group calls with professionalism, accurately identifying and fulfilling the caller's needs.

Manage booking cancellations and reconfirmations efficiently.

Collaborate with colleagues to enhance the overall guest experience.

Follow established procedures for confirming bookings, including deposits, payment details, and pre-orders.

Provide detailed information about venue offerings (menus, packages, terms, and conditions) to guide guests toward suitable options while maximizing upselling opportunities.

Recognize that the guest experience begins at the inquiry stage and ensure compliance with Incipio Group's service standards.

Maintain comprehensive knowledge of available products, promotional events, and dietary accommodations.

Proactive Sales Initiatives

Assist the Group Sales & Reservations Manager with proactive sales strategies.

Engage potential guests through warm leads generated from our website, consistently striving to exceed expectations and leverage insights for increased sales.

Accurately process orders and manage follow-ups for potential sales.

Identify and relay significant sales leads for large bookings to the Group Sales & Reservations Manager.

Demonstrate motivation and a proven track record in maximizing sales opportunities by enhancing guest value at every interaction.

Conduct outreach programs to local businesses, inviting them to experience our venues.

Drive and expand pre-booked sales through proactive engagement and effective conversion of inquiries.

Collaborate with other departments to create an exceptional guest experience and develop comprehensive sales programs.

Build and nurture relationships with local clients and guests to establish a strong base of new and repeat business.

Implement cross-selling strategies to optimize sales opportunities across the group.

Achieve inbound and outbound sales targets consistently.

Effective Communication

Resolve customer issues swiftly and effectively.

Work closely with General Managers and on-site management teams, including Head Chefs, to ensure a thorough understanding of venue requirements.

Qualifications:

Experience with restaurant booking platforms.

Background in food-centric businesses, particularly with large pre-orders and private dining.

Exceptional attention to detail.

Strong leadership abilities and the capacity to inspire others.

Financial awareness and commercial insight.

Excellent communication skills.

A positive attitude and enthusiasm for the role.

Benefits:

Comprehensive health and wellness package, including dental and optical insurance.

Access to free therapy services through Self Space.

Referral bonuses for successful candidate placements.

Opportunities for career advancement within the company.

Recognition through company awards and regular team events.

Incentive trips sponsored by brands.

Enhanced leave policies for maternity, paternity, and adoption.

Additional holiday benefits after two years of continuous service.

Employee discounts on food and beverages across all venues.