Reservations Agent
4 weeks ago
At EGLS, we're committed to delivering exceptional guest experiences. As a Reservations Specialist, you'll play a vital role in achieving this goal by maximizing revenue through effective room reservations and ancillary sales.
About the Role- Utilize customer service and sales skills to identify guest needs and make accurate reservations that meet their expectations.
- Ensure accurate information recording in relevant systems and provide excellent service delivery as per company standards.
- Act as the guest advocate, ensuring all needs are met from initial booking to follow-up.
- Current reservations experience in a 4- or 5-star hotel environment.
- Excellent communication skills, both verbal and written.
- Natural tele-sales ability, including closing skills and tone of voice.
- Ability to effectively listen and position hotels to meet guest needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue through various means.
- Technical knowledge of hotel booking systems, including Opera.
- Competitive salary.
- 28 days' holiday per annum, including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar, and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all EGLS hotels for hosts, their family, and friends.
- Access to a discount platform for popular stores and outlets.
- Auto-enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access to our online learning platform, EGLS Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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