Reservations Agent

4 weeks ago


London, Greater London, United Kingdom EGLS Full time
Reservations Specialist

At EGLS, we're committed to delivering exceptional guest experiences. As a Reservations Specialist, you'll play a vital role in achieving this goal by maximizing revenue through effective room reservations and ancillary sales.

About the Role
  • Utilize customer service and sales skills to identify guest needs and make accurate reservations that meet their expectations.
  • Ensure accurate information recording in relevant systems and provide excellent service delivery as per company standards.
  • Act as the guest advocate, ensuring all needs are met from initial booking to follow-up.
Requirements
  • Current reservations experience in a 4- or 5-star hotel environment.
  • Excellent communication skills, both verbal and written.
  • Natural tele-sales ability, including closing skills and tone of voice.
  • Ability to effectively listen and position hotels to meet guest needs.
  • High level of hotel product and services knowledge.
  • Ability to generate revenue through various means.
  • Technical knowledge of hotel booking systems, including Opera.
Our Benefits Package
  • Competitive salary.
  • 28 days' holiday per annum, including Bank Holidays, increasing with long service.
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily.
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels.
  • Preferential accommodation rates for all EGLS hotels for hosts, their family, and friends.
  • Access to a discount platform for popular stores and outlets.
  • Auto-enrolment into our company pension scheme.
  • Regular social events across all hotels.
  • Annual company recognition events held in January each year.
  • Wellbeing champions across all our hotels.
    • Access to our company doctor for medical appointments and occupational health support.
    • Access to our online learning platform, EGLS Academy.
    • Opportunities for promotion and a wide range of training programs to support your development.
    Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    2 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservations Agent

    4 weeks ago


    London, Greater London, United Kingdom Noble Inns Head Office Full time

    Reservations AgentNoble Inns Head Office is seeking a skilled Reservations Agent to join our team. As a Reservations Agent, you will be responsible for taking calls and responding to guest reservation enquiries within the Noble Inns Group.About the RoleAssist guests with all aspects of the booking journeyKeep up to date with internal eventsAbout YouYou work...

  • Reservations Agent

    4 weeks ago


    London, Greater London, United Kingdom Noble Inns Head Office Full time

    Reservations AgentNoble Inns Head Office is seeking a skilled Reservations Agent to join our team. As a Reservations Agent, you will be responsible for taking calls and responding to guest reservation enquiries within the Noble Inns Group.About the RoleAssist guests with all aspects of the booking journeyKeep up to date with internal eventsAbout YouYou work...

  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    3 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservation Agent

    3 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    {"title": "Reservation Agent", "description": "Be Part of a Global Brand with Endless OpportunitiesAmazonico London is seeking a skilled Reservation Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Our inspiration is rooted in...

  • Reservations Agent

    4 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservations Agent

    3 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservations Agent

    3 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservations Agent

    4 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    About Amazonico UK LtdAmazonico UK Ltd is a leading hospitality company that offers a unique and exciting experience to its guests. We are a fun family of passionate individuals with a shared mission to provide exceptional service and create unforgettable memories.Job Title: Reservation AgentWe are seeking a highly skilled and motivated Reservation Agent to...

  • Reservation Agent

    4 weeks ago


    London, Greater London, United Kingdom Amazonico UK Ltd Full time

    About Amazonico UK LtdAmazonico UK Ltd is a leading hospitality company that offers a unique and exciting experience to its guests. We are a fun family of passionate individuals with a shared mission to provide exceptional service and create unforgettable memories.Job Title: Reservation AgentWe are seeking a highly skilled and motivated Reservation Agent to...

  • Reservations Agent

    3 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservations Agent

    3 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom Sea Containers London Full time

    Job Title: Regional Rooms Reservation AgentJoin our team at Sea Containers London and One Hundred Shoreditch, two iconic lifestyle hotels in London, as a Regional Rooms Reservation Agent. This exciting role will play a crucial part in managing room bookings across both hotels, ensuring seamless guest experiences and exceptional customer service.Key...

  • Reservations Agent

    3 weeks ago


    London, Greater London, United Kingdom IBIS BUDGET Full time

    {"title": "Reservations Agent Admin", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service, coordinating reservations, and maintaining accurate records.Key...