IT Service Management Trainer

1 day ago

London, Greater London, United Kingdom Just IT Full time
About the Role

We are seeking an experienced ITSM Trainer to join our team at Just IT, a global specialist solutions provider for IT Service Management and IT Operations. The ideal candidate will have a strong background in IT training, with experience in ITSM applications.

Key Responsibilities
  • Deliver comprehensive training sessions on BMC ITSM platforms to customers and staff.
  • Adapt and update existing training materials in line with changes to the underlying platform(s).
  • Perform administrative tasks related to onboarding new staff, generating certificates, maintaining training records, and feedback survey reporting.
  • Provide ongoing support and guidance to staff to ensure they remain proficient in ITSM applications.
  • Report monthly training figures for billing purposes, Service Review data.
  • Manage the training schedule and booking process.
  • Manage the Training emails.
Requirements
  • Proven experience as an IT Trainer, ideally with exposure to ITSM platforms.
  • Comprehensive knowledge of ITILv3 and its applications in IT service management.
  • Strong administrative skills to manage onboarding processes and certificate generation.

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