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IT Service Management Trainer
2 months ago
ITSM Trainer Role
**About the Company**
Just IT is a global specialist solutions provider for IT Service Management and IT Operations. We are seeking an experienced ITSM Trainer to join our team.
**Job Summary**
We are looking for a skilled ITSM Trainer to deliver comprehensive training sessions on BMC ITSM platforms to our customers and staff. The ideal candidate will have a strong background in IT training, with experience in ITSM applications.
**Key Responsibilities**
* Deliver training sessions on ITSM platforms to customers and staff
* Adapt and update existing training materials to reflect changes to the underlying platform
* Perform administrative tasks related to onboarding new staff, generating certificates, and maintaining training records
* Provide ongoing support and guidance to staff to ensure they remain proficient in ITSM applications
* Report monthly training figures for billing purposes and Service Review data
* Manage the training schedule and booking process
**Requirements**
* Proven experience as an IT Trainer, ideally with exposure to ITSM platforms
* Comprehensive knowledge of ITILv3 and its applications in IT service management
* Strong administrative skills to manage onboarding processes and certificate generation
* Must be a Single UK National and willing to undergo SC clearance
**What We Offer**
We offer a competitive salary of £50,000 and a remote working arrangement.
