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Customer Service Representative

2 months ago


Hull, Kingston upon Hull, United Kingdom Elevation Recruitment Group Full time £25,000

Job Title: Customer Service Assistant

Job Summary:

Elevation Recruitment Group is seeking a highly motivated and organized Customer Service Assistant to join our team. As a Customer Service Assistant, you will play a key role in ensuring excellent customer service and assisting with contract management.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and in-person, ensuring high levels of customer satisfaction.
  • Communicate with clients to ensure their requirements are met throughout the contract lifecycle.
  • Track and update contract records, ensuring compliance with company policies and deadlines.
  • Coordinate between the production team and clients to ensure orders are processed and delivered on time.
  • Support the sales team in managing client accounts and resolving any customer issues.
  • Assist with client onboarding and maintaining customer relationships.
  • Prepare reports on customer service metrics and contract performance.
  • Provide administrative support to the contracts and customer service teams, including data entry and file management.
  • Participate in special projects and additional tasks as required.

Requirements:

  • Experience providing excellent customer service both verbal and written.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong organizational and communication skills.
  • Ability to work effectively in a team environment.

About Us:

Elevation Recruitment Group is a leading recruitment agency specializing in placing talented individuals in exciting roles. We are passionate about helping our clients achieve their goals and are committed to providing exceptional service to our candidates.