Consultant for Self-Pay Patient Services

2 months ago


Harpenden, Hertfordshire, United Kingdom Spire Healthcare Full time

Consultant for Self-Pay Patient Services | Complimentary Parking | Outstanding Benefits | Join Our Team

Spire Healthcare is seeking a dedicated Consultant to enhance our Self-Pay Patient Services team. The primary role of the Consultant is to manage all inquiries related to Self-Pay patients, whether for outpatient or inpatient services, and to effectively convert interested leads into scheduled appointments and admissions, ensuring that key performance metrics are achieved. The ideal candidate will possess exceptional communication abilities and a proactive, customer-centric mindset.

Key Responsibilities

Handle all inquiries from Self-Pay patients via telephone and online channels, guiding them from initial contact to appointment booking. Actively convert patients following consultations into imaging, physiotherapy, or surgical admissions. Support Self-Pay patients throughout their care journey, providing clear and transparent communication regarding treatment options. Work towards established KPIs while maintaining a positive and customer-focused approach. Communicate effectively with prospective patients to provide comprehensive information about pricing, procedures, and availability. Convert interested leads into appointments to meet performance targets. Deliver exceptional customer service in alignment with the standards of a leading private healthcare provider. Collaborate with various hospital departments to resolve any communication or administrative challenges. Report to the Sales Manager regarding any escalations or performance-related concerns. Provide information on financing options available to patients. Prepare clear and transparent quotes for minor operations and surgical admissions. Ensure accurate quotations for surgical admissions are communicated to patients. Work closely with consultants and medical secretaries to gather information on consultant fees.

What We Are Looking For

Candidates should exhibit outstanding customer service skills and confidence in managing various systems. Strongly motivated by targets. Customer service oriented. Confident in handling diverse systems. Enjoy working in a collaborative and dynamic team environment. Ability to operate effectively within a national sales framework. Excellent communication skills, with the ability to lead teams across multiple locations positively.

Benefits

We offer a competitive salary along with a comprehensive benefits package that includes:

35 days of annual leave, inclusive of public holidays. Contributory pension scheme with flexible retirement options. 'Spire for You' rewards platform, offering discounts and cashback from over 1000 retailers. Complimentary wellness screening. Private medical insurance coverage. Life assurance benefits.
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