Customer Success Team Leader

2 weeks ago

London, Greater London, United Kingdom Allica Bank Full time
About Allica Bank

Allica Bank is a leading fintech company that provides innovative financial solutions to established SMEs. Our mission is to deliver exceptional customer experiences and drive business growth through our cutting-edge products and services.

Job Description

We are seeking a highly skilled and experienced Customer Success Team Leader to join our team. As a key member of our customer success team, you will be responsible for leading a team of Customer Success Executives and working closely with our sales, product, and operations teams to ensure seamless customer onboarding and delivery of exceptional customer experiences.

Key Responsibilities
  • Lead a team of Customer Success Executives to achieve customer acquisition and retention targets
  • Develop and implement strategies to improve customer onboarding efficiency and effectiveness
  • Collaborate with sales, product, and operations teams to ensure alignment and delivery of customer-centric solutions
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement and drive business growth
Requirements
  • Proven experience in leading a team and driving customer success in a financial services environment
  • Strong understanding of SME financial products and services
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams to deliver customer-centric solutions
  • Strong analytical and problem-solving skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working arrangements
  • Discretionary bonus scheme

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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