Brand Experience Manager

4 weeks ago

Farnborough, Hampshire, United Kingdom Abcmarketingstrategystop Full time
About the Role

We are seeking a highly skilled and experienced Brand Experience Lead to join our team at Abcmarketingstrategystop. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our products to customers, while maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities
  • Customer Focus: Support the overall CDC operation, with accountability for all customer deliveries, ensuring customer expectations are met through efficient operations and people practices.
  • Operational Excellence: Work in partnership with the warehouse operations team to ensure efficient inbound of supplier deliveries and outbound delivery customer orders, optimizing load volumes per store and maintaining high standards of vehicle compliance.
  • Team Leadership: Lead the recruitment of drivers and delivery colleagues, conducting interviews and providing regular feedback to ensure their performance is as expected, identifying improvements and creating training plans where necessary.
  • Compliance and Safety: Ensure full auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives, and maintain high standards of Health & Safety and housekeeping compliance in the warehouse and company vehicles.
  • Changeover Support: Organize and prepare for timely delivery of changeover stock to stores, ensuring adequate support is provided in store on changeover days, in line with the plan agreed with the stores.
Requirements
  • Transport Law: Desirable to be fully conversant with the Transport Law governing Driving Hours.
  • Transport CPC: Transport CPC qualified or committed to working towards this qualification (to qualify within agreed period post appointment).
  • Operational Management: Proven experience of people management, operational management, planning and scheduling skills.
  • Performance Management: Experience of encouraging great performance and managing poor performance as required.
What We Offer
  • Colleague Discounts: 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell).
  • Wellbeing Support: Access to a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life.
  • Company Benefits: Company Pension Scheme, Group Sharesave Scheme, Life Assurance & Company Sick Pay, Enhanced maternity, paternity and adoption leave.

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