Operations Director

7 days ago


Southwark, United Kingdom Novotel London Waterloo Full time

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to join our team at Novotel London Waterloo. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Manage day-to-day hotel operations, including front desk, housekeeping, and maintenance
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and motivate a team of departmental managers to achieve business objectives
  • Monitor and control hotel expenses, including budgeting and forecasting
  • Participate in management meetings and contribute to decision-making processes
  • Represent the hotel in a professional manner, ensuring a positive image and reputation

Requirements:

  • Proven experience in hotel operations management, preferably in a similar role
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent customer service skills, with a focus on delivering exceptional guest experiences
  • Ability to analyze data and make informed business decisions
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to training and development programs

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