Programme Support Office Manager

1 week ago

Hyde, United Kingdom Smart DCC Full time
Job Description

Job Title: Programme Support Office Manager

Job Summary:

We are seeking an experienced Programme Support Office Manager to join our team at Smart DCC. As a Programme Support Office Manager, you will play a key role in leading programme delivery, promoting project management best practices, and developing programme management frameworks.

Key Responsibilities:

  • Develop and implement the Programme Support Office (PSO) vision and strategy, ensuring alignment with Smart DCC's strategic objectives.
  • Promote project management best practices and continuous improvement within Service Delivery, establishing and enforcing project management standards and methodologies.
  • Develop and maintain programme management frameworks, templates, and guidelines.
  • Define and track key performance indicators (KPIs) for success and provide regular reports and updates to senior leadership on status, risks, and issues.
  • Deputise for Programme Directors within Smart DCC and at regulatory forums as and when needed on programme-specific matters.
  • Hold external suppliers to account on reporting, milestone completion, and dependencies.
  • Line Management: manage a small team of embedded PSO Analysts.

Requirements:

  • Extensive demonstrable experience leading programme support or project management offices in complex multi-faceted programmes involving multiple internal and external stakeholders, including customer groups, regulators, and government/public bodies.
  • Extensive line management experience in a high-pressure, challenging, and ever-changing environment.
  • Excellent communication skills (oral and written) with the ability to gain credibility with executive-level stakeholders.
  • Ability to use Microsoft Project and Excel to an advanced level.
  • Proficiency in Project Management tools (e.g., MS Project, Clarity).

About Smart DCC:

At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. We are a leading provider of technology-enabled business services, supporting and improving the lives of millions of people every day. We are committed to creating a better outcome for our people and our customers.

Company Benefits:

We offer a range of benefits that you can choose from to create a personalized plan unique to your lifestyle. Our benefits package includes a competitive salary, car allowance, performance-related bonus, and benefits.

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