Programme Support Office Manager
6 days ago
We are seeking an experienced Programme Support Office Manager to join our team at Smart DCC. As a key member of our Programme Leadership Team, you will play a critical role in supporting the delivery of our programmes and ensuring the success of our organisation.
Key Responsibilities- Develop and implement the Programme Support Office (PSO) vision and strategy, ensuring alignment with the organisation's strategic objectives.
- Promote project management best practices and continuous improvement within Service Delivery, establishing and enforcing project management standards and methodologies.
- Develop and maintain programme management frameworks, templates, and guidelines.
- Define and track key performance indicators (KPIs) for success and provide regular reports and updates to senior leadership on status, risks, and issues.
- Deputise for Programme Directors within Smart DCC and at regulatory forums as and when needed on programme-specific matters.
- Hold external suppliers to account on reporting, milestone completion, and dependencies.
- Line Management: manage a small team of embedded PSO Analysts.
- Extensive demonstrable experience leading programme support or project management offices in complex multi-faceted programmes involving multiple internal and external stakeholders.
- Extensive line management experience in a high-pressure, challenging, and ever-changing environment.
- Excellent communication skills (oral and written) with the ability to gain credibility with executive-level stakeholders.
- Ability to use Microsoft Project and Excel to an advanced level.
- Proficiency in Project Management tools (e.g., MS Project, Clarity).
At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. We are a leading provider of technology-enabled business services, supporting and improving the lives of millions of people every day. We are committed to creating a better outcome for our customers, employees, and stakeholders.
Company BenefitsWe offer a range of benefits that you can choose from to create a personalized plan unique to your lifestyle. Our benefits package includes a competitive salary, car allowance, performance-related bonus, and benefits.
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