Programme Support Office Manager

1 week ago

Hyde, United Kingdom Smart DCC Full time
About the Role

We are seeking an experienced Programme Support Office Manager to join our team at Smart DCC. As a key member of our Programme Leadership Team, you will play a critical role in supporting the delivery of our programmes and ensuring the success of our organisation.

Key Responsibilities
  • Develop and implement the Programme Support Office (PSO) vision and strategy, ensuring alignment with the organisation's strategic objectives.
  • Promote project management best practices and continuous improvement within Service Delivery, establishing and enforcing project management standards and methodologies.
  • Develop and maintain programme management frameworks, templates, and guidelines.
  • Define and track key performance indicators (KPIs) for success and provide regular reports and updates to senior leadership on status, risks, and issues.
  • Deputise for Programme Directors within Smart DCC and at regulatory forums as and when needed on programme-specific matters.
  • Hold external suppliers to account on reporting, milestone completion, and dependencies.
  • Line Management: manage a small team of embedded PSO Analysts.
Requirements
  • Extensive demonstrable experience leading programme support or project management offices in complex multi-faceted programmes involving multiple internal and external stakeholders.
  • Extensive line management experience in a high-pressure, challenging, and ever-changing environment.
  • Excellent communication skills (oral and written) with the ability to gain credibility with executive-level stakeholders.
  • Ability to use Microsoft Project and Excel to an advanced level.
  • Proficiency in Project Management tools (e.g., MS Project, Clarity).
About Smart DCC

At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. We are a leading provider of technology-enabled business services, supporting and improving the lives of millions of people every day. We are committed to creating a better outcome for our customers, employees, and stakeholders.

Company Benefits

We offer a range of benefits that you can choose from to create a personalized plan unique to your lifestyle. Our benefits package includes a competitive salary, car allowance, performance-related bonus, and benefits.

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