Ecommerce Operations Specialist

1 day ago

London, Greater London, United Kingdom HeadX Full time
About HeadX

We are a dynamic and innovative company that specializes in building and growing online businesses. With over 15 years of experience in the online space, our founding team has successfully grown and consulted numerous companies to 8-figure brands. Our current ecommerce business has grown from $0 to $1M monthly revenue in just 6 months, and we are now expanding to the USA and planning global expansion. We are a bootstrapped company with no outside investors, and our goal is to reach $100M in revenue within a couple of years. We are a result-oriented team that thrives on testing, evolving, and adapting to stay ahead of the competition. Our team is open-minded and believes in extreme ownership, which means we take responsibility for our actions and decisions.

What We Offer
  • Interesting and challenging projects that will push your skills to the next level
  • A strong and open-minded team that values transparency and collaboration
  • An environment that encourages growth and evolution
  • The freedom to make decisions and take ownership of your work
  • A fully remote team with flexible working hours
  • A non-corporate and ever-evolving environment that values innovation and creativity
  • A results-driven environment that focuses on delivering high-quality results
Our Values
  1. Continuous Improvement - We believe that life-long learning is essential for growth and success. We implement what we learn and stay up-to-date with the latest trends and technologies.
  2. Extreme Ownership - We take responsibility for our actions and decisions. We solve problems and overcome obstacles, rather than blaming others.
  3. Grit - We are resilient, perseverant, and determined. We don't give up easily and are willing to get our hands dirty to achieve our goals.
  4. Performance-Driven - We focus on delivering high-quality results and making things happen. We don't just talk about doing, we get it done.
  5. Integrity - We are human and understand each other. We operate with integrity, transparency, and empathy.
  6. Exceptional Team - Our team is the cornerstone of our success. We work together to achieve greatness and create memorable experiences.
Job Summary

The Ecommerce Operations Specialist is responsible for managing all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. They ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies.

Job Responsibilities
  • Manage all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance.
  • Develop and execute sales and marketing strategies to drive revenue growth and customer acquisition.
  • Implement and utilize ecommerce tools, software, and technologies to streamline operations and improve efficiency.
  • Ensure day-to-day website operations and platform are running smoothly, including site navigation, content development, checkout funnel, and promotional campaigns.
  • Develop and manage dashboards, reporting structures, and key performance indicators (KPIs) to measure success and drive improvement.
  • Automate all aspects of the website and ecommerce operations using APIs, plugins, and other tools.
  • Anticipate and mitigate risk factors across operations, and develop business continuity plans to ensure sustainability.
  • Elevate business profitability based on set goals and objectives, using marketing and branding strategies, including social media and SEO.
  • Analyze metrics and data, marketing reports, and profit margins to inform decision-making and drive improvement.
  • Manage inventories, refunds, customer support, and pricing to ensure efficient and effective operations.
Job Requirements
  • Minimum of 5 years of experience in ecommerce operations.
  • Fluent in English (speaking, writing, and reading).
  • Good experience with supply chain, procurement, logistics, and warehouse management.
  • Experience in the business-to-consumer (B2C) digital retail market within the ecommerce space.
  • Agile and able to work in a fast-paced environment.
  • Experience in managing stakeholders, client relations, and vendor management.
  • Excellent communication and presentation skills, time management, and ability to multitask.
  • Good with project management, reporting, data analysis, and dashboard management.
  • Able to work within the EU timezone.
Top Skills and Competencies
  • Proficiency in website management platforms (e.g., Shopify).
  • Knowledge of sales and marketing strategies for ecommerce.
  • Experience with implementing and utilizing ecommerce tools, software, and technologies.
  • Familiarity with CMS blocks and website navigation.
  • Understanding of customer journey analysis and optimization.
  • Ability to develop and manage dashboards, reporting structures, and key performance indicators (KPIs).
  • Knowledge of API integration and plugin utilization for automation.
  • Experience in risk assessment and business continuity management.
  • Expertise in leveraging social media and SEO for marketing and branding.
  • Strong analytical skills for data analysis, marketing reports, and profit margin assessment.
Hiring Process
  • Round (1): Review and evaluate your application.
  • Round (2): Invite and submit the practical task/assessment.
  • Round (3): HR Interview.
  • Round (4): Line Manager's Interview.

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