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Operations Coordinator

2 months ago

Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time
Operations Administrator Job Description

Elevation Recruitment Group, Business Support division is currently working with a large organisation based in Leeds to recruit for an Operations Administrator.

The ideal candidate will support the sales and logistics operations for the business, managing order processing, coordinating shipments, maintaining customer records, and providing vital administrative support to the sales team.

Key Responsibilities:
  • Process customer orders accurately and efficiently, verifying order details, product availability, and pricing.
  • Coordinate with the warehouse team for timely dispatch of orders and schedule and track shipments to ensure timely delivery.
  • Communicate with carriers and logistics partners to resolve issues and respond to customer enquiries about order status, shipping information, and product availability.
  • Handle customer complaints and returns professionally, building and maintaining positive customer relationships.
  • Assist the sales team with preparing quotes, proposals, and presentations, maintaining and updating customer records in the CRM system.
  • Monitor sales metrics and prepare sales reports as needed, assisting in inventory control and management.
Requirements:
  • Proven experience in a similar role, preferably in sales and logistics administration, with strong organisational and multitasking skills.