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Reception Supervisor

2 months ago

North West London, United Kingdom Melia White House Hotel Full time

About Melia White House Hotel

Melia White House Hotel is a modern and elegantly refurbished hotel exceptionally located next to a prestigious park, within a short walk from renowned shopping streets. The hotel is situated near several underground stations, making it easily accessible.

Salary and Benefits

The hotel offers a competitive salary package, including a service charge, health cash back plan, meals on duty, pension scheme, loyalty rewards, and referral bonuses.

About the Role

The successful candidate will be responsible for supervising and organizing all staff on the duty shift, ensuring maximum cover on the desk at all times. They will also be responsible for ensuring that all special requests for regular guests, VIPs, and groups are actioned with guidance from the Reception Management team.

Key Responsibilities

  • Supervise and organize all staff on the duty shift
  • Ensure maximum cover on the desk at all times
  • Action special requests for regular guests, VIPs, and groups
  • Ensure the hotel's credit procedure is adhered to at all times
  • Assist the Reception Management team in implementing new procedures and coordinating training
  • Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently

Requirements

The ideal candidate will have OPERA knowledge, fluency in English, and additional Spanish would be beneficial. Prior experience in a similar role is required.

What We Offer

  • Holidays: 28 days holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
  • Discounted dental and health cover with HSF
  • Great discounts with Melia Hotels Worldwide
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work
  • Meals on duty, Payday Parties, and Laundry

Equal Opportunities

Melia White House Hotel is committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

Diversity and Inclusion

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.