Senior Application Support Specialist

1 week ago

Belfast, United Kingdom Citigroup Global Markets Limited Full time
Job Title: Senior Application Support Specialist

The Senior Application Support Specialist is a seasoned professional role that requires in-depth disciplinary knowledge and expertise in application support. The successful candidate will contribute to the development of new techniques and the improvement of processes and workflows for the area or function.

Key Responsibilities:
  • Provide technical and business support for users of Citi Applications.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Qualifications:
  • Significant experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools.
  • Ability to plan and organize workload.
Education:
  • Bachelor's/University degree or equivalent experience.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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