Customer Service Associate in Hospitality
3 weeks ago
At YHA, we pride ourselves on providing a unique and engaging work environment that stands apart from traditional office settings. As a Hospitality Team Member, you will be integral to our mission of delivering outstanding guest experiences.
What We Offer:
- Competitive Compensation: Enjoy an hourly wage of £11.44, with flexible working hours.
- Accommodation Options: Affordable live-in accommodation is available at £63.70 per week, should you require it.
- Exclusive Employee Benefits: Access to YHA's staff discount and cashback portal for savings on everyday purchases.
- Complimentary YHA Membership: Receive a free YHA Membership annually.
- Travel Opportunities: Benefit from 10 complimentary hostel stays each year for yourself and up to three guests.
Your Role and Responsibilities:
As a vital member of our hospitality team, your contributions will enhance our guests' experiences. Your responsibilities will include:
- Delivering exceptional customer service and warm hospitality to all guests.
- Managing reception duties and providing valuable information about our services and the surrounding area.
- Utilizing our systems for efficient guest check-ins, check-outs, and food and beverage service.
- Maintaining cleanliness and comfort in guest areas through housekeeping duties.
- Assisting in food preparation and serving with genuine warmth, enhancing the dining experience for our guests.
Our Values:
At YHA, we recognize the importance of diverse experiences and perspectives. We offer comprehensive training and opportunities for personal development, welcoming applicants from all backgrounds.
Next Steps:
If this opportunity aligns with your interests, we encourage you to submit your CV along with a brief application form. You may also include a cover letter to highlight your unique qualifications and experiences.
About YHA:
To learn more about our organization, our culture, and our commitment to accessibility, please visit our jobs website. We are dedicated to building a diverse team and welcome applicants from all walks of life.
Note: All necessary checks are conducted to ensure compliance with safeguarding and recruitment standards.
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