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Booking Services Operations Analyst

3 months ago

London, Greater London, United Kingdom Hopper Full time
Flight Operations Coordinator - Supply Team

In the role of Flight Operations Coordinator within the Supply Team, you will be instrumental in diagnosing and addressing significant operational challenges. Your expertise will focus on our booking service providers, particularly the HTS International Portals products. Key responsibilities encompass monitoring provider performance, troubleshooting issues, facilitating product launches, and collaborating with various stakeholders to devise effective solutions. This position demands a proactive individual with strong analytical capabilities, adept at juggling multiple tasks while maintaining a keen attention to detail.

Key Responsibilities

  • Navigate booking environments expertly and respond to stakeholder inquiries
  • Oversee operational health metrics, including monitoring and incident reporting
  • Lead the management of incidents during critical outages
  • Coordinate with vendor partners to report and resolve operational issues
  • Establish requirements for new product introductions
  • Document issues reported by stakeholders
  • Collaborate with product and engineering teams to address bug fixes
  • Conduct testing for new content and product rollouts
  • Maintain comprehensive documentation of systems and processes
  • Assist with operational tasks as required

Essential Qualifications

  • Commitment to Hopper's mission and values
  • Strong decision-making capabilities with the ability to work independently
  • Resilient and adaptable mindset
  • Customer-focused and team-oriented approach
  • Deep understanding of complex operational systems
  • Excellent organizational and multitasking skills